Privacy Policy & Data Protection
At Falak Closet, we respect your privacy and handle your personal data with utmost security. This Privacy Policy details how we collect, safeguard, and use your information when shopping with us.
Zero Data Selling
We never sell, rent, or trade your personal information to third-party advertisers.
SSL Encrypted Checkout
All order details and transactions are secured using 256-Bit SSL encryption protocols.
Strict Data Access
Only authorized logistics and support personnel can view fulfillment details.
1. Information We Collect
When you interact with falakcloset.com or place an order, we collect information required to complete your purchase:
- Fulfillment Details: Full name, delivery address, phone number, and email address for order confirmation and courier dispatch.
- Transaction Reference Data: bKash sender phone numbers and Transaction IDs (TrxID) for manual payment verification. We do not store financial passwords or PINs.
- Technical Usage Data: Anonymized IP addresses, device browser type, and site navigation activity to optimize page load speeds.
2. How We Use Your Information
We process your personal information strictly for legitimate operational purposes:
Order Delivery
Sharing address & phone with courier partners (Pathao/Steadfast) for doorstep delivery.
Customer Support
Sending SMS / WhatsApp tracking updates and responding to support inquiries.
3. Cookies & Session Storage
Our website uses cookies and browser local storage to maintain your shopping cart items, remember signed-in sessions, and keep track of recent product browsing. You can disable cookies in your browser settings, though certain cart features may require cookies to function smoothly.
4. Third-Party Services
We partner with trusted service providers — including courier delivery networks, Cloudinary image hosting, and Vercel Analytics. These partners are granted access only to the minimal data required to perform their specific services and are bound by strict confidentiality agreements.
5. Your Data Protection Rights
You have the right to request access to the personal data we hold about you, request corrections to inaccurate information, or ask for the deletion of your account history.
Have questions about your privacy?
Reach out to our Data Privacy Officer anytime.