Official Parcel PolicyFalak Closet Policy
Returns & Parcel Checking Policy
Please review our doorstep delivery, parcel checking, and return guidelines below.
Doorstep Inspection
Please check your parcel in front of the courier delivery rider upon arrival.
Full Parcel Returns
If returning, hand back the complete parcel to the rider with the delivery fee paid.
2–3 Days Delivery
Parcels are delivered within 2 to 3 days following phone call confirmation.
1. Doorstep Inspection & Parcel Return Rules
- Inspect in Front of Delivery Rider: Customers are required to check the contents of their parcel in front of the courier delivery rider at the time of delivery.
- Full Parcel Return: If you choose to return the parcel upon inspection, the entire parcel must be handed back to the rider along with payment for the delivery fee.
- No Partial Deliveries: We do not offer partial delivery (e.g. keeping only 1 item and returning the remainder from a multi-item package).
- Post-Acceptance Policy: Once the parcel has been accepted and received from the delivery rider, returns are no longer accepted from our page.
2. Cash on Delivery (COD) Eligibility
Cash on Delivery is available for customers with a successful delivery history of 80% or higher. If your past successful delivery record is below 80%, an advance payment of the delivery fee is required prior to order dispatch.
3. Standard Delivery Fees & Timelines
Inside Dhaka৳ 80
Dhaka Adjacent Areas৳ 100
Outside Dhaka৳ 150
Parcels are delivered within 2 to 3 business days following phone call confirmation from our team.
4. Garment Color & Display Disclaimer
Due to differences in camera lighting, studio photography, and individual mobile or monitor screen resolutions, garment colors may appear slightly lighter or darker than the actual product.
5. Order Confirmation & Cancellation Policy
- •All product prices on Falak Closet are fixed.
- •Our team will place a phone confirmation call to verify your order details before dispatching the parcel.
- •Once an order is confirmed over the phone call, it cannot be cancelled or modified.
Have questions about your order or parcel?
Contact our customer helpline or track your order status live.